FAQs
Order
What is your minimum order quantity?
For generic packaging that is already part of our product list, the minimum order is just 100 pieces.
For generic packaging that you want to customize like a custom size, the minimum order quantity starts at 3,000 pieces but will also depend on the specifications of your customization.
For digital printing, the minimum order quantity is just 300 pieces but it is important that we have the generic pouch/bag IN STOCK. Digital printing will print on the existing generic pouch/bag. If we do not have the bag in stock, we cannot provide you with this service.
For rotogravure printing, the minimum order quantity is 5,000 pieces.
Do you entertain rush orders?
We strictly follow a first in first out policy in our order process to be fair to all our clients whether they be big or small. If we do not have a long line in our warehouse packaging section, usually we can include your order in the same day you paid for it.
Please check with our sales agents managing your account to check its status.
For out of stock items, how long will it be available?
For out of stock items, it will depend what type of items you will need. Given we are producing a large number of items, there could be a long list of products that are in line for production. Kindly get in touch with us to get more details.
Are you a local manufacturer?
Yes, we are. 90% of our pouches are manufactured locally by our mother company. Our mother company has been around for more than 15 years and has been supplying bulk packaging materials to large food corporations in the Philippines.
Our factory is HACCP certified meaning our processes meet the safety standards for producing packaging materials used for food storage.
We created Packaging Depot Manila to cater to small and medium businesses to support their growth and help them succeed.
Do you have food grade certifications?
Yes, we have them. Being a local manufacturer allows us to certify that our products are food grade and have passed certain quality inspection standards.
Do you offer discounts?
Yes, we do! We usually provide discounts for orders above 10,000 pieces.
We also provide discounts to repeat clients but are subject for management approval.
If you will be buying in bulk, please get in touch with us through our contact details found under Contact Us.
Shipping & Delivery Policy
We ship nationwide
Due to our desire to provide the lowest shipping cost possible to our clients, once we receive your order, our sales staff will get in touch with you to finalize the shipping options available and shipping cost associated with your order.
Customers shoulder the associated shipping costs except for generic bulk orders above 20,000 pesos outside of NCR (For generic bulk order free shipping, we reserve the right to use cheapest shipping option available).
| Shipping Options within Metro Manila | Delivery Lead Time |
| Lalamove | 1 to 2 days |
| Grab | 1 to 2 days |
| LBC (Cash on Pickup) | 2 to 4 days |
* Note delivery lead time will always depend on third party delivery providers. We ship out your orders 1 to 2 days after receiving payment but there are instances when these third party delivery providers encounter problems on their end which is already out of our control.
| Shipping Options outside of Metro Manila | Delivery Lead Time |
| Bus Shipping (depending on bus terminal location) | 2 to 3 days |
| LBC (Cash on Pickup) | 2 to 4 days |
| AP Cargo | 2 to 4 days |
| Sea Freight Cargo (for Visayas and Mindanao clients) | 7 to 14 days |
Orders are only processed after receiving proof of payment (screenshot of online bank transfer or bank deposit slip) and sending it to us via email.
We ship out your orders to the third party delivery providers 1 to 2 days after receiving payment.
Note that payment should only be made once shipping option has been finalized.
Pick Up Option
Our clients also have the option to pick up their orders from our sales office or warehouse.
Please let our staff know if you prefer this option. Pick up lead time is 1 to 2 days upon payment receipt.
Can we pick up our orders instead of having it shipped?
Yes, you can pick it up. There are three locations where you can have it picked up: in our sales office, our warehouse, or in our factory. Our sales agents managing your account will inform you once it is ready for pick up.
Do you provide free shipping?
Yes, we do for bulk purchases and depending on location. Our sales agents can work closely with you regarding this.
How long before we receive our order?
We usually send out your orders for shipping 1 day after we receive your payment so it will depend on the third party delivery service how fast they can ship it to you.
Example: For Lalamove/Grab, if we receive your payment yesterday, we can usually ship it out today. Our sales agents will always update you regarding the status of your orders.
How do we pay for our order?
Payment is through bank deposit or online bank transfer. Then, kindly send proof of payment to us through our email or through our sales agents managing your account.
Do you accept cash on delivery?
We do not accept cash on delivery because we have encountered incidents before of orders being processed but customers will suddenly cancel.
We are not saying that you will be like the other clients before but this was the policy established to avoid wasting time, effort, and resources for everyone.
Return/Replacement Policy
Please contact us immediately if you encounter any issues/problems with your order. We will work closely with you to ensure that any issues with your order are addressed to your satisfaction.
Email: sales@packagingdepotmanila.com
Phone: 7799 5315
Mobile: +63 966 900 7103
+63 917 817 1831
+63 923 806 4016
We always encourage you to double check your orders before making your payment.
No refund for incorrect orders placed by you.
Items are packed in bundles of 100 pieces.
For Returns / Replacements
We can only replace the items in your order under the following conditions:
- If there are defective items found in a bundle, we will replace the defective items found in the bundle. Kindly count and separate them from the good quality items.
- If the number of defective items is less than 10% of the total number of items in your order, we will send the replacements on your next order.
- If you placed an incorrect order, we can no longer replace them as they are considered sold. It is the customer’s responsibility to double check the items that are being ordered before payment.
- If the items delivered to you are the incorrect variants/SKUs vs the order you placed, an accidental mistake on our end, we will replace the items at no cost to you.
Claims of more than 1 month after the product has been delivered will not be accepted.
Can we buy directly in your office?
Unfortunately, no. Our sales office is just a showroom of our products and we do not have stocks readily available.
Our stocks will be coming from our warehouse.
If you drop by our warehouse, you might have to wait as well because we strictly follow a first in first out policy in our order process to be fair to all our clients.
How can we reach you for inquiries or concerns?
You can reach us through our Contact Us page or by getting in touch with our sales agents managing your account.
For customized packaging, how long is the process?
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Generic packaging (customized): 20–26 working days (3–4 weeks) upon 50% down payment.
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Digital printing: 14–18 working days (2–3 weeks) upon 50% down payment.
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Rotogravure printing: 36–48 working days (1–1.5 months) upon artwork approval and 50% down payment.
To know more, kindly get in touch with us and we will be happy to assist you.